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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Business processes rely heavily on virtual collaboration tools making your unified communications environment a top priority. You need a support team that understands your unique environment and specific needs. Our Elite Service provides a holistic support strategy, optimizing performance and increasing your return on investment.


Features Summary

  • Single point of contact for you to get the help you need
    Poly will assign a dedicated Customer Succes Manager (CSM) to monitor, analyze and report on the service and support of your Poly solutions.
  • The go-to tech support you can always count on
    The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.
  • Priority 24x7 technical support to a designated team
    Receive account-specific phone access to the customer support team familiar with your deployment who assist in solving issues around-the-clock.
  • Ecosystem Cloud Partner Support (ECPS)
    Ecosystem Cloud Partner Support (ECPS) improves response times in Poly-enabled ecosystem cloud solutions by acting as your primary point of contact.

Specification Summary

Product Description
Poly Elite On-Site - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Designed For
Studio X30, X30 No Radio; Studio X series X30 model P018NR; Polycom Studio X series X30

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - monthly report - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For
Poly Studio X30, X30 No Radio ¦ Poly Studio X series X30 model P018NR ¦ Polycom Studio X series X30

Essential Bundles

Options


Find Similar



Brand: HP
Model: Poly Elite
Service Type : Extended service agreement
Contract Period : 1 year
Service Included : Parts and labour
Location : On-site
Vendor : Hewlett-Packard
Stock                             Status: In Stock
Price Range: €400 - €500

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