Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Dell's Basic Service delivers reliable support for your hardware repair and replacement requirements. Work with local support professionals at Dell-designated call and repair centers that repair or replacement, plus parts and labor.
Features Summary
- Telephone technical support
Support is provided during local business days and hours, excluding weekends and regularly observed holidays. - Remote Problem Diagnosis and Support
Dell certified professionals will work with you to help resolve hardware issues. - Carry-In Service (CIS)
Deliver your computer to a Dell-designated repair center. Once the computer has been repaired, you will be contacted and asked to make arrangements to retrieve it. - Collect and Return Service (CAR)
A Dell representative will collect your computer and take it to a Dell-designated repair center. When the repair is finished, your computer will be returned to you. - Next business day onsite service after remote diagnosis
A service technician will arrive at your place the next business day to repair your computer after remote diagnosis. - Repair center services
Upon receipt of your computer at a Dell-designated repair center, a Dell-authorized representative will provide technical support on the failed hardware product. This includes repair or replacement of components or the entire unit as necessary.
Specification Summary
Product Description
Dell Upgrade from 2Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 3 years - 3rd/4th/5th year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
3 years
Support Period
3rd, 4th and 5th year
Response Time
Next business day
Service Availability
Business hours / 5 days a week