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Ireland's Online Computer Store
Privacy and Security
Personal Information

When you register with Elara Online we require an email address and contact information. This is required for communications regarding your order or other requests, weekly specials and other information which you have requested from us.

All personal information is protected by local and national data protection and privacy laws. By disclosing your personal information and using Elara Online's Web Systems, you consent to the collection, storage, disclosure, processing, use and transfer of your personal information where necessary and if required by Elara Online, our data processors, our payment processors, financial institutions or fraud-risk management authorities.

We will also use the information you provide for the following purposes:

1. To send updates regarding the status of your orders
2. To send you newsletters and details of offers and promotions which you have requested
3. To improve the content, design and layout of our website and to facilitate knowledge management
4. To understand the interests and buying behaviour of our registered users
5. To contact you in case of difficulty arising from delivery (i.e. remote areas in the country)

We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements. We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement. )

Please note that you may change your communications preferences at any time via the 'my account' section of our website.

Accessibility

Please note that some areas of the website require registration before you may access them. These pages will prompt you to register before proceeding.

Security

Elara Online uses Secured Servers to process your payments and firewalled servers and other security measures to ensure the safety of your personal information.

Our website creates a single cookie on your machine containing session and state information. The information within this cookie does not include any financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of the features of the website will be impaired or unavailable.

Your password stored in our database is encryted with a one-way hash and cannot be decrypted to ensure highest levels of security.

Deletion of your Personal Data

We are unable to delete your Elara Online account information containing your personal information for a period of 7 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with Elara Online via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting and accounting purposes. Please note however, that at any point in time you may opt in or out of marketing communications via the 'your account' section of this website or simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications.

Elara Online reserves the right to alter or amend its data protection and privacy statement from time to time in its sole discretion.

Questions

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Data Protection Officer
Elara Online
37 Canal Walk
Parkwest
Dublin 12
Ireland
Email: info [at] elara.ie
Tel: 01-6251320

At Elara Online we take our security seriously, Elara Online is Fully PCI Compliant and adhere to strict security standard laid out by Visa, MasterCard and the Payment Card Industry Data Security Standard (PCI DSS). This standard has very strict and detailed requirements to everything from the physical locks on our server rooms to the encryption on the pages where credit card information is entered.
Please see below for Elara Compliance Statement

More information can be found at: http://www.visaeurope.com/aboutvisa/security/ais/main.jsp.

www.elara.ie is tested and certified daily to pass the "McAfee Secure" Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
We go beyond the requirements of the PCI DSS and require that every credit card authorization is protected with the Verified by Visa/MasterCard SecureCode authentication schemes. This ensures that the person using a credit card actually is the person he claims to be. This protects you from having your credit card misused at our web shop and protects us from fraudulent transactions.
All transfer of sensitive information in the checkout pages are secured by comodo 128Bit SSL. Your password stored in our database is encryted with a one-way hash and cannot be decrypted to ensure highest levels of security.
In keeping with our policies as an electronic retailer, Elara Online use email as a primary form of communication. It is very important to insure your registered email address is up to date. You can change the email address at any time. To find out how; go to the Help Section and see Your Account > Changing Email or Password.

Elara Online will soon be closing our Customer Service phone lines, once we do this, all CS queries from customers must be submitted by email to customerservices@elara.ie