Elara Conditions of Sale
15th April 2009
Please read this agreement carefully. It contains important clauses which impose
obligations on you and which limit or exclude our liability to you.
1.1 This page (together with the documents referred to on it) (together, called
the “Agreement”) tells you the terms and conditions
on which Elara supplies any services and/or Products listed on Elara’s website
from which you can access this page including, in particular,
www.elara.ie (called the “Website”) and/or
purchased via the Customer Sales Centre.
1.2 This Agreement was last amended on 15 April 2009. The previous version of the
Agreement is available here http://www.elara.ie/oldtnc.asp.
1.3 You acknowledge that you have not relied on any statement, promise or representation
made or given by or on behalf of Elara which is not set out in this Agreement. Nothing
in this condition excludes or limits Elara’s liability for fraudulent misrepresentation.
1.4 The Agreement (including any documents referred to in it) may be revised from
time to time by Elara. Therefore, the Agreement (including any documents referred
to in it) should be read carefully before ordering Products from Elara each time
you intend to make a purchase.
1.5 In this Agreement, “you” and “your”
means both you and/or the person, organisation or entity on whose behalf you are
acting. The meaning of other capitalised terms and expressions used in the Agreement
are set out in clause 24.
2. Information about us
2.1 This Website and the Customer Sales Centre is operated by Extreme Computers
Limited t/a Elara Online (called “Elara” which expression
includes its successors and assigns).
2.2 Elara is a company with limited liability registered under the laws of Ireland
with registered number 413151 and registered office at Unit 37, Canal Walk, Park
West Industrial Estate, Dublin 12, Ireland. This is also Elara’s main trading
address. Elara’s VAT number is IE 6433151O. Elara can be contacted at:
37 Canal Walk,
Parkwest Ind Est,
Tel: +353 1 6251320
Fax: +353 1 6251321
2.3 Any complaints can be addressed to Elara at the above address or contact details.
3. Serviced Countries
3.1 This Website and the Customer Sales Centre is intended for use only by persons
legally resident in Ireland. Elara does not accept orders from persons who are not
legally resident in Ireland.
4. Acceptance of Agreement
4.1 Please read the Agreement (including any documents referred to in it) carefully
before ordering any Products from Elara. It should be understood that by clicking
“I Accept” and ordering any Products via the Website, you (including
any person, organisation or entity on whose behalf you are acting) agree to be legally
bound by the Agreement (including any documents referred to in it) and confirm your
understanding of it.
4.2 If you refuse to accept the Agreement (or any part of it), you will not be able
to order any Products from this Website.
4.3 If you are making an order via the Customer Sales Centre, a copy of this Agreement
will be sent to you by e-mail and you (including any person, organisation or entity
on whose behalf you are acting) will be deemed, with effect from the time the order
was submitted, to have agreed to be legally bound by and confirmed your understanding
of this Agreement (including the any documents referred to in it), except if you
cancel the Contract. Any cancellation of the Contract must be undertaken in accordance
with clause 4.4 or clause 9.
4.4 If you make an order via the Customer Sales Centre, you may cancel the Contract
or order within one (1) day of the receipt by your e-mail account of the Agreement.
4.5 Elara recommends that you print or save a copy of the Agreement (including any
documents referred to in it) for future reference.
5. Customer status
5.1 By placing an order through this Website or the Customer Sales Centre, you agree
and warrant that:
(i) you are legally capable of entering into this Agreement and on behalf of any
person, organisation or entity on whose behalf you are acting;
(ii) you are legally resident in Ireland and, if a natural person, are at least
eighteen (18) years old;
(iii) the information you provide to Elara for the purpose of ordering Products
or services is complete and accurate;
(iv) you are legally and fully entitled to use any credit card or debit card furnished
for the purpose of making a purchase and sufficient funds are available on the relevant
card to cover the cost of purchases by you; and
(v) if you are acting on behalf of a business, company or organisation, such business,
company or organisation is sufficiently creditworthy and able to cover the cost
of purchases by you.
5.2 Any breach of clause 5.1 will entitle Elara to immediately terminate the Agreement
and any Contract by notice to you and without any liability to you whatever.
6. How to order
6.1 Orders can be placed and order input errors can be corrected by calling the
Customer Sales Centre.
6.2 After placing an order, you will receive an e-mail from Elara acknowledging
that Elara has received your order and confirming the price, delivery charge and
specification of the Product order. Please note that this does not mean that your
order has been accepted by Elara. Your order constitutes an offer from you to us
to buy a Product subject to this Agreement.
6.3 All orders are subject to acceptance by Elara and availability. Elara will confirm
its acceptance of your order by sending you an e-mail that confirms that your order
has been accepted (which e-mail is called the “Purchase Confirmation”)
and not otherwise. A legally binding contract between Elara and you (called the
“Contract”) will only be formed when we send you the
6.4 The Contract will relate only to those Products identified in the Purchase Confirmation.
Elara is not obliged to supply any other Products which may have been part of your
order until acceptance of your order in this respect has been confirmed in a separate
6.5 Elara accepts no responsibility and will not be liable in any way to you if
the Products ordered are unavailable or if an order is rejected, not accepted or
6.6 Products ordered by you are specially ordered and, in some cases, custom built.
Accordingly, an order or Contract for Products may not be cancelled, revoked or
terminated by you except as expressly provided in this Agreement or, in specific
cases, with Elara’s prior written consent. An attempted revocation of an order
will only be effective if Elara confirms its receipt of, and agreement to, the revocation
within one (1) business day of the notification first being sent.
6.7 Please note that no terms or conditions endorsed on, delivered with or contained
in your order, confirmation of order, specification or other document or communication
supplied by you form part of this Agreement or any Contract as a result of such
document or communication being referred to in the Contract or otherwise.
6.8 This Agreement prevails over any terms and conditions put forward by you and
no conduct of Elara constitutes acceptance of any terms or conditions put forward
by you (unless Elara expressly agrees to them in writing by express reference to
7. Description of Products
7.1 You are solely responsible for using your skill and judgement to choose the
Products (and their specification) which are suitable for your purposes and needs
and ensuring that they are compatible with any other products or systems you have.
7.2 The Products supplied (except CBS Products) are generally manufactured by a
third party manufacturer and resold by Elara in accordance with the manufacturer’s
standard specifications as these are revised by the manufacturer from time to time.
Elara accordingly reserves the right to supply Products with a different specification
to that ordered where the ordered Product is unavailable to Elara provided that
the supplied Product has equivalent functionality, performance and price to that
ordered. If you exercise your right of cancellation in accordance with clause 9
in respect of any equivalent Product so supplied, Elara will bear the cost of returning
7.3 Elara will supply Products to you subject to, and in accordance with, this Agreement
and the relevant Contract. The quantity, specifications and description of the Products
is as set out in the Purchase Confirmation.
7.4 All samples, drawings, descriptive matter, specifications and advertising issued
or made available by Elara and any descriptions or illustrations contained in Elara’s
catalogues, brochures or on the Website are issued or published for the sole purpose
of giving an approximate idea of the Products described in them. They do not form
part of the Contract and this is not a sale by sample.
8. Elara’s Status
8.1 Please note that in some cases, Elara may accept orders as agent on behalf of
third party resellers. The resulting legal contract in such cases is between you
and the relevant third party reseller (and not between you and Elara), and is subject
to the terms and conditions of the relevant third party reseller. The third party
reseller will advise you of their terms and conditions directly. Elara recommends
that you read any third party reseller’s terms and conditions carefully before
proceeding with an order.
8.2 Elara will notify you if and when Elara accepts orders as an agent on behalf
of a third party reseller. Where Elara acts as an agent, Elara may disclose your
information which relates to an order to the relevant third party reseller in connection
with the order. In such circumstances, you consent and agree to such information
(which may include your personal information) being shared with the third party
8.3 Elara may also provide links on this Website to the websites of other companies
and persons, whether affiliated with Elara or not. Elara does not give any undertaking
or assurance whatsoever that any products or services purchased from third party
resellers through this Website, or from companies or persons to whose website Elara
has provided a link on this Website, will comply with the terms of any third party
reseller’s contract, will be fit for purpose, of merchantable quality and/or
match its description. Any such warranties and any other terms, conditions and/or
warranties expressed or implied by common law, statute or otherwise are expressly
disclaimed and excluded by Elara.
8.4 The disclaimer in clause 8.3 does not affect your statutory rights against the
third party reseller.
9. Consumer right of cancellation
9.1 If you are ordering Products as a Consumer, you have a limited right to cancel
your order in accordance with this clause 9. This right of cancellation does not
apply if you are making an order for or on behalf of a business, company or other
9.2 Subject to clause 9.3 and 9.4, you may cancel the relevant Contract at any time
within Fourteen (14) days beginning on the day after you received the Products
or, where you made an order via the Customer Sales Centre, the day after your e-mail
account received a copy of the Agreement if later. If you intend to cancel a Contract
in accordance with this clause 9, you are asked to notify Elara of this by e-mail
to firstname.lastname@example.org. You must in any case return the Product to Elara,
at your sole risk and (except where provided in clause 7.2) cost in the same condition
in which you received it, together with all relevant packaging, within thirty (30)
days of your cancellation of the Contract in order that Elara can resell it.
9.3 If you cancel a Contract in compliance with clause 9.2, Elara will reimburse
you in respect of any sums paid by you to Elara in accordance with Elara’s
returns policy detailed in clause 18.
9.4 You do not have a right of cancellation pursuant to this clause 9 if:
(i) the relevant Products were made to your specifications or were clearly personalised
or, by reason of their nature, cannot be returned or are liable to deteriorate or
expire rapidly; or
(iii) the relevant Products are audio or video recordings, computer software or
any other intangible digital product and were unsealed by you;
(iii) the provision of any services to you has commenced at any time before the
expiration of the seven day period as a result of actions taken by you; and/or
(iv) you are contracting for or on behalf of a company or other commercial entity.
9.5 Elara reserves the right to take action against you if the Product returned
has, whilst in your possession or control, become unfit for resale or damaged or
you have not returned the Product and all relevant packaging included in or with
the Product when it was delivered to you.
10. Time is not of the essence
10.1 Any dates or times specified by Elara for procurement and/or delivery of the
Products are an estimate only and time for supply of Products is not, and may not
be made by notice, of the essence of this Agreement. A guide to Elara’s estimated
procurement and delivery times is set out here
10.2 Elara will use reasonable efforts to supply Products pursuant to a Contract
within the estimated date specified in the Purchase Confirmation or, if no date
is specified, within a reasonable period which, if you are a Consumer (but not otherwise)
will be no more than thirty (30) days from the date you submitted your order (unless
otherwise agreed between you and Elara).
10.3 You are not, subject to clause 10.4, entitled to terminate a Contract by reason
of the failure of Elara to supply Products by the estimated supply date and Elara
is not liable to you for any losses whatever caused by such failure.
10.4 If you are a Consumer and the delivery date cannot be met, and the revised
delivery date is more than thirty (30) days from the date of the Purchase Confirmation,
you can cancel the Contract without charge and obtain a full refund if you notify
Elara, within two (2) days of being informed of the new delivery date, that you
are not happy with the revised delivery date.
11.1 Elara will deliver the Products during normal business hours to the address
(in Ireland) designated by you (which may be Elara’s premises where you propose
to collect the Product) and during the period designated by Elara, as confirmed
in the Purchase Confirmation (“Delivery Point”). While
Elara will endeavour to meet any request by you in relation to the period during
which the Product is to be delivered, the period during which, and the exact time
of delivery, is at the discretion of Elara.
11.2 You must take delivery, and make all arrangements necessary to take delivery,
of the Products when they are made available by Elara (or its agent) at the Delivery
Point during the period for delivery confirmed in the Purchase Confirmation.
11.3 Delivery is deemed to take place on and from when the Products are made available
by Elara (or its nominee) at the Delivery Point. Elara may deliver the Products
at any reasonable time before or after the quoted delivery date and time, subject
to prior notification.
11.4 Elara may, for practical reasons, deliver the Products to you by separate instalments
and will notify you accordingly if this is the case. If you have not paid in advance,
each separate instalment will be invoiced and paid for in accordance with the provisions
of the Contract.
11.5 Each instalment is a separate Contract and no cancellation or termination of
any one Contract relating to an instalment entitles you to repudiate or cancel any
other Contract or instalment.
11.6 You must examine the Products immediately upon receipt of them and notify Elara
promptly of any mis-delivery.
11.7 Elara is not liable for non-delivery of, or damage to, the Products where the
Products, by prior agreement between you and Elara, are carried by you or by a carrier
on your behalf.
11.8 Elara is not liable for:
(a) any non-delivery of Products unless you give written notice to Elara of the
non-delivery within forty eight (48) hours of the date of delivery;
(b) delivery of the wrong Product or Product with an incorrect specification unless
you give written notice to Elara of the mistake within seven (7) days of the date
of delivery; and
(c) any damaged Products unless you give written notice to Elara of the damage within
forty eight (48) hours of the date and time of delivery or, if the damage was not
apparent to the naked eye, the date and time at which the damage became first become
11.9 Any liability of Elara for non-delivery of, or delivery of damaged or incorrect,
Products is limited, at Elara’s discretion, to:
(a) delivering or replacing the relevant Products within a reasonable time;
(b) issuing a refund or reduction in price, as appropriate; or
(c) where the relevant Products were purchased on credit, issuing a credit note
at the pro rata Contract rate against any invoice raised for such Products.
11.10 If you refuse or fail to take delivery of Products delivered in accordance
with the Agreement and a Contract or fail to take any action necessary by you for
delivery or receipt of the Products, the Products are deemed to have been delivered
by Elara and Elara is entitled to:
(a) dispose of the Products as Elara may determine at its sole discretion and recover
from you (in addition to the price) any loss and additional costs incurred as a
result of such refusal or failure (including, without limitation, disposal costs);
(b) store the Products until final delivery at your sole risk and expense (including
for loss or damage caused by Elara’s, your or the carrier’s negligence),
whereupon you are liable for all related costs and expenses (including, without
limitation, storage, transit, re-delivery and/or insurance) from the date and time
of initial delivery.
12. Delivery to Businesses
12.1 This clause 12 also applies in relation to delivery of Products to all businesses
(i.e. all non-Consumers) but not in respect of deliveries to Consumers.
12.2 The Products are at your sole risk (including for loss or damage arising out
of your or the carrier’s negligence) on and from when the Products are made
available by Elara for collection by its nominated carrier.
12.3 You are responsible for insuring the Products during delivery (and Elara is
not required to insure the Products at any time).
12.4 The description, quantity and quality of any consignment of Products as recorded
by Elara on despatch from its premises is conclusive evidence of the description,
quantity and quality of Products received by you on delivery unless you can provide
conclusive evidence proving the contrary.
13. Title to and risk in Goods
13.1 Products are at your sole risk from the time of delivery.
13.2 Ownership of, and title to, Products only pass to you when Elara receives full
payment of all sums due in respect of the Products, including delivery charges.
You are not entitled to sell the said Products, or use them as components in any
system manufactured and subsequently sold, during the time that they remain the
property of Elara.
13.3 Until ownership of, and title to, the Products has passed to you, you will:
(a) hold the Products on a fiduciary basis as Elara’s bailee;
(b) store the Products (at no cost to Elara) separately from all your or any third
party’s other goods and products in such a way that they remain readily identifiable
as Elara’s property;
(c) not destroy, deface or obscure any identifying mark or packaging on or relating
to the Products; and
(d) maintain the Products in satisfactory condition and, if you are not a Consumer,
keep them insured on Elara’s behalf for their full price against all risks
to the reasonable satisfaction of Elara. On request, you will promptly produce the
policy of insurance to Elara.
13.4 Elara may immediately recover any Products delivered to you which are still
owned by Elara if you breach any terms of this Agreement or if a Termination Event
13.5 If you fail to pay in full for Products delivered to you, Elara will be entitled
to claim against you for the price despite the fact that ownership and/or title
in the Products has not passed to you.
13.6 This clause 13 does not entitle you to return the Products and refuse or delay
payment on the grounds that property and/or title have not passed.
13.7 You hereby grants Elara, its agents and employees an irrevocable licence at
any time to enter any premises where the Products are or may be stored in order
to inspect them, or, where your right to possession has terminated, to recover them.
13.8 Each provision in this clause 13 is separate and independent of the other provisions
and is severable.
14. Price and Quotes
14.1 All amounts quoted on this Website and in any communication issued in response
to an order submitted by you (including the Purchase Confirmation) are, and are
to be paid, in euro (€).
14.2 The price of any Products, unless a specific quote is given by Elara or an
error is identified in the order acknowledgment or Purchase Confirmation, is as
quoted in this Website from time to time, except in cases of obvious error. Elara
reserves the right to increase its quoted prices for Products made to your specifications,
with non-standard specifications or clearly personalised for you (e.g. in the case
of a CBS Product).
14.3 Any quotation is valid on its date of issue only and can be revoked by Elara
at any time. Any quotation is given by Elara on the basis that no Contract comes
into existence except in accordance with clause 6.
14.4 The prices for the Products include VAT but exclude delivery costs, which will
be added to the total amount due and payable by you as set out in our Delivery Guide
14.5 Catalogues, price lists and other advertising literature or material used by
Elara are intended only as an indication as to the price and range of the Products
offered and no prices, descriptions or other particulars contained in them are binding
14.6 Prices and delivery charges are liable to change or variation at any time in
accordance with clause 22, but changes will not affect orders in respect of which
we have already sent you a Purchase Confirmation.
14.7 This Website contains a large number of Products and it is always possible
that, despite Elara’s efforts, some of the Products listed on this Website
may be incorrectly priced. If a Product’s correct price is higher than the
price stated on our Website or quoted to you, Elara normally, at its discretion,
either contacts you for instructions before dispatching the Product, or rejects
your order and notifies you of such rejection.
14.8 Elara is under no obligation to provide the Product to you at the incorrect
(lower) price, even after it has sent you a Purchase Confirmation, if the pricing
error is obvious and unmistakeable and could have reasonably been recognised by
you as a mis-pricing.
15.1 You will pay to Elara in euro (€) and in full the price (including delivery
charges and VAT, if applicable) in consideration of the supply of the Products pursuant
to this Agreement and a Contract (without any abatement, deduction, withholding,
counterclaim or set-off). No payment is deemed to have been received until Elara
has received cleared funds.
15.2 Payment for all Products must, subject to clause 15.3, be made by credit or
debit card in advance via the Website or the Customer Call Centre. Elara accepts
payment with http://www.elara.ie/paymenthelp.aspx.
Elara will not charge your credit or debit card until we accept your order, although
we may confirm with your card provider that you have sufficient funds set aside
for the purchase before accepting your order.
15.3 Businesses and public bodies only are entitled to apply for a credit account.
15.4 Elara may, at its absolute discretion, approve or reject an application for
a credit account and may, at its absolute discretion, terminate or suspend an approved
credit account from time to time. Elara reserves the right to require any applicant
for a credit account to provide whatever information Elara requires in connection
with the approval process including a credit history and referees who may be contacted
15.5 Payment for all Products under an approved credit account must be made within
the period stated in the invoice (which, in all cases, will be no more than thirty
(30) days from the date of issue of the invoice) and by whatever method, if any,
required by Elara.
15.6 Time for payment is of the essence. If you do not pay the full price (including
delivery charges) by the due date in cleared funds, Elara is entitled to stop delivery
of the Products and charge you daily interest (both before and after judgment) on
the outstanding balance at a rate of four per cent (4%) above the European Central
Banks main refinancing operations rate from time to time from the date the payment
was first due and owing.
15.7 If any payment from you is overdue, Elara is entitled, without prejudice to
any other right or remedy, to suspend all further deliveries or supplies of Products
under any Contract without notice.
15.8 Elara reserves the right at its absolute discretion to require payment prior
to delivery or to alter the terms of payment from time to time.
15.9 All payments payable under any Contract become immediately due upon its termination
despite any other provision.
16. Termination, Third Party IP and IP Exports
16.1 Each Contract is discharged by performance by Elara. Elara may terminate this
Agreement and/or any Contract (or any part of a Contract) immediately by notice
in writing to you if:
(a) you fail to pay in full any sum due by the required date;
(b) you breach any term or condition of this Agreement (whether repudiatory or not)
which is incapable of remedy or which, if capable of remedy, is not remedied within
seven (7) days of Elara writing to you and asking you to remedy the breach;
(c) any authorisation, contract, consent or licence required by Elara or necessary
to supply the Products is terminated or revoked or cannot be obtained;
(d) Elara is expressly entitled to do so under another term of this Agreement;
(e) if you are contracting as a Consumer, you become bankrupt or die.
(f) you cease or threaten to cease to trade;
(g) you encumber or in any way charge any of the Products in a manner inconsistent
with Elara’s rights under clause 13;
(h) you have a petition presented for your winding up; a liquidator appointed to
you or a receiver or an examiner appointed to you or over part or all of your assets;
you enter into a composition with your creditors (save for the purposes of a bona
fide reconstruction or amalgamation); you are unable to pay its debts as they fall
due; and/or you suffer any event similar to the foregoing in any other jurisdiction;
(i) you breach or are reasonably suspected by Elara as having breached Irish, European,
US and/or other applicable export control laws,
(each and all of which are “Termination Events”).
16.2 You may terminate this Agreement and/or any Contract (or any part of a Contract)
immediately by notice in writing if any of the circumstances described in clause
16.1(h) applies to Elara.
16.3 You must pay all sums due and owing to Elara in respect of a Contract which
has expired or terminated, immediately upon such expiration or termination. The
termination or expiration of any Contract (or part of a Contract) does not affect
your obligation to pay for remaining Products to be supplied by Elara to you under
another Contract (or the remaining part of a Contract).
16.4 Except as expressly stated in this Agreement, on any expiration or termination
(for whatever reason) of a Contract, all rights and obligations of either party
in respect of each other pursuant to the Contract immediately end. The accrued rights
and remedies of the parties as at termination or expiration of a Contract or this
Agreement, or the continuation or commencement after such termination or expiration
of any provision expressly stated to survive or implicitly surviving termination
or expiration will not be affected or prejudiced by the termination or expiration
of any Contract or the Agreement.
16.5 Elara does not own the Intellectual Property in any Products (including any
software in them) manufactured by third parties which Elara resells and, as a result,
Elara only transfers to you a licence to use such Intellectual Property to the extent
that it has the power to do so and, subject to the terms of this Agreement, without
any representation and/or warranty from Elara in relation to the validity of such
Intellectual Property or the manufacturer’s right to such Intellectual Property.
16.6 You agree to comply with and adhere to the terms of any applicable licence
of a third party manufacturer or software licensor in respect of any Intellectual
Property comprised in the Products and not to use such Intellectual Property for
any purpose other than the intended and licensed purpose.
16.7 If you do not agree to the terms of any applicable licence of a third party
manufacturer or software licensor relating to Intellectual Property comprised in
the Products, you must not accept that licence and should immediately return the
relevant Product to Elara at your sole cost and risk. Any Products returned in this
way will be dealt with in accordance with clause 9 and/or 18, as applicable.
16.8 Products which include technology and/or software may be subject to EU and
US export control laws as well as the laws of the country where it is delivered
or used which you are required to abide by. Under these laws, Product may not be
sold, leased or transferred to restricted end-users or countries.
17. Custom Built System Warranty
17.1 Elara warrants that any Elara branded and custom built computer systems made
by Elara to your specifications which you purchase under a Contract (“CBS”)
will be free from material defects in materials, workmanship and design for a period
of one (1) year, or, subject to an additional charge, a further stated period, from
its date of delivery (“CBS Warranty Period”). This
warranty does not apply to the extent of any non-conformance which is caused by
or results from:
(a) use of the CBS Product contrary to Elara’s and/or the manufacturer’s
documents, instructions or manuals;
(b) incorrect installation of the CBS Product;
(c) modification, repair or alteration of the CBS Product by any party other than
(d) damage to the CBS Product caused by you and/or external forces; and/or
(e) your act, fault or negligence.
This warranty becomes void and unenforceable if you, or any other person, makes
any attempt to investigate the internal components of any part of the hardware comprised
in the CBS Product.
17.2 If, during the CBS Warranty Period, you notify Elara in writing of any defect
or fault in the CBS Product as a result of which the CBS Product does not conform
to the warranty in clause 17.1, Elara will, at Elara’s sole discretion, do
one or more of the following:
(a) use reasonable commercial efforts to correct any such non-conformance; or
(b) provide you with an alternative means of accomplishing the desired performance;
(c) refund any price paid by you for the order value of the non-conforming element
of the CBS Product
provided that you supply all information, co-operation and assistance as may be
necessary to assist Elara to resolve the defect or fault including sufficient information
to enable Elara to re-create the defect or fault. To the fullest extent permitted
by applicable law and subject to the terms of this Agreement, the remedies set out
in this clause 17.2 constitute your sole and exclusive remedy for any breach of
the warranty set out in clause 17.1.
17.3 Despite clauses 17.1 and 17.2, Elara does not warrant and/or undertake that
your use of a CBS Product will be uninterrupted or error-free and/or that there
are no minor defects in the CBS Product or that Elara will correct all errors in
17.4 Elara owns any replaced CBS Products or any parts or components removed from
a CBS Product during its repair.
17.5 The warranty in this clause 17 does not apply to components or parts incorporated
into a CBS Product by you or any party other than Elara.
17.6 This clause 17 does not affect your rights under the European Communities (Certain
Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003
or the Sale of Goods Act 1893.
17.7 You accept sole responsibility for the selection of the specifications of the
CBS to achieve your intended results.
18. Return’s policy
18.1 Elara will comply with its returns policy
http://www.elara.ie/returnshelp.aspx, the warranty given in clause 17, where
applicable, and its legal statutory obligations in relation to repairs, replacements
and refunds including those under the Sale of Goods Act 1893 and the European Communities
(Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations
18.2 When returning Products, you are asked to comply with Elara’s returns
and this is a requirement for non-Consumers.
18.3 You are required to return Products to Elara, at your sole cost and risk if
they are returned in accordance with clause 9 under the cooling-off period.
18.4 If you return Products to Elara:
(a) because you have sought to cancel a Contract in accordance with clause 9 within
the cooling-off period, Elara will consider the circumstances and will notify you
if you are entitled to a refund within a reasonable period of time in accordance
with its legal obligations; or
(b) for any other reason, Elara will consider the circumstances and will notify
you of its decision in relation to your rights within a reasonable period having
regard to your statutory rights and Elara’s returns policy
18.5 Elara will usually provide a repair or replacement where required to do so
in accordance with this clause 18 as soon as reasonably practicable unless Elara,
acting reasonably, considers this is impossible or disproportionate. Elara will
return repaired or replaced Products which fall within the ambit of the warranties
and your rights in clause 18.1 at Elara’s expense.
18.6 If you are entitled to a refund or reduction in the price, Elara will usually
return any money to you using the same method originally used by you to pay for
the purchase. Elara will usually process a refund or reduction due to you as soon
as possible and, in cases where you exercise your right of cancellation under clause
9, within thirty (30) days of the day Elara received notification of cancellation,
subject to receipt of the returned Product.
18.7 If you return a Product to Elara which falls outside the ambit of the warranties
and your rights in clause 18.1, Elara will notify you of this and will return the
Product to you at your sole cost and risk and you will be liable to pay Elara for
the time incurred by Elara in inspecting the Product in accordance with our returns
policy, and any charges incurred by Elara as a result of your failure to initially
deal directly with the manufacturer in accordance with its instructions.
18.8 Elara offers, at its discretion in each case, a repair service where it uses
reasonable commercial endeavours to repair Products returned to it which are not
covered by the warranties and your rights referred to in clause 18.1. Elara will
agree with you in advance a charge for any such services if you wish to avail of
18.9 Elara asks that you obtain an RMA Number for any returns by completing an RMA
form in accordance with our returns policy
http://www.elara.ie/returnshelp.aspx. Any Product returned by a non-Consumer
to Elara without a valid RMA Number will be left in Elara’s warehouse for
collection by you and, if not collected within thirty (30) days of its receipt,
subsequently disposed of as Elara sees fit. Elara is not responsible in any way
whatever for any Product returned by a non-Consumer without a valid RMA Number.
18.10 This clause does not effect your statutory rights.
19.1 Elara’s liability:
(a) in respect of death or personal injury caused by Elara’s negligence or
breach of duty;
(b) in respect of fraud or fraudulent misrepresentation;
(c) arising by virtue of the Liability for Defective Products Act 1991; and/or
(d) which cannot be limited or excluded pursuant to applicable law,
is not in any way excluded or limited by this Agreement despite any other provision
of this Agreement.
19.2 If you are dealing as a Consumer, nothing in this Agreement excludes any conditions
implied pursuant to sections 12, 13, 14 and 15 of the Sale of Goods Act 1893 and/or
your rights under the European Communities (Certain Aspects of the Sale of Consumer
Goods and Associated Guarantees) Regulations 2003.
19.3 The Products which Elara sells are generally Products manufactured by third
parties. Subject to clause 19.1 and 19.2, any Products (or part of them, as the
case may be, including without limitation, any Intellectual Property comprised in
the Products) supplied to you by Elara pursuant to this Agreement which were manufactured
by a third party carry only the warranty (if any) of the relevant third party manufacturer
and you are only entitled to the benefit of that warranty to the extent that Elara
has the power to pass through the benefit of such third party’s warranty to
19.4 Elara, subject to clauses 19.1 and 19.2, excludes all terms, conditions, warranties
and representations, whether expressed or implied by statute or common law, to the
fullest extent permitted by applicable law including, without limitation, all terms,
conditions, warranties and representations implied by section 39 of the Sale of
Goods and Supply of Services Act 1980 and sections 13, 14 and 15 of the Sale of
Goods Act 1893 (but not in any case that implied pursuant to section 12 of the Sale
of Goods Act 1893).
19.5 Elara, subject to clause 19.6, is responsible for any direct losses you suffer
which were reasonably foreseeable to both you and Elara when a Contract for the
sale of Products by Elara to you was formed in accordance with this Agreement subject
to a maximum amount which shall be no greater than the amount paid by you for the
19.6 Elara, subject to clause 19.1 and 19.2, is not liable or responsible for any
of the following, whether arising directly or indirectly and irrespective of whether
it was advised of the possibility of them in advance:
(a) loss of actual or anticipated profits or loss of sales;
(b) loss of business, business opportunity, investment or customers;
(c) loss of actual or anticipated revenue or savings;
(d) loss of, damage to, or reduction in value of, goodwill or reputation;
(e) loss of, or loss of use of, or damage to, any software or data or equipment
(including computer equipment);
(f) loss and/or liabilities arising under or in relation to any other contract;
(g) economic, consequential, exemplary, punitive, special, or incidental damages
19.7 Each of the sub-clauses contained in this clause 19 is capable of surviving
separately and independent of each other. You acknowledge and agree that the price
payable by you to Elara in respect of Products are based upon the assumption that
Elara’s liability is limited and/or excluded in the manner set out in this
clause 19 and this Agreement and that such limitation or exclusion is fair and reasonable
taking into account the value and price of the Products and your ability and right
to source the Products elsewhere or not to purchase them.
20. Force Majeure
20.1 Neither party is liable to the other party for any delay or non-performance
of its obligations under a Contract arising from any cause or causes beyond its
reasonable control (a “Force Majeure Event”).
20.2 A Force Majeure Event includes any act, event, omission, accident or other
circumstances beyond a party’s reasonable control and includes, in particular
and without limitation, the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,
war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
(d) lack of or inability to use railways, shipping, aircraft, motor transport or
other means of public or private transport;
(e) lack of or inability to obtain power, supplies or resources;
(f) lack of or inability to use public or private telecommunications networks; and/or
(g) the acts, decrees, legislation, regulations or restrictions of any government.
20.3 A party’s performance under any Contract is deemed to be suspended for
the period that a Force Majeure Event continues, and it will have an extension of
time for performance for the duration of that period. Each party will use its reasonable
endeavours to bring the Force Majeure Event to a close or to find a solution by
which its obligations under the Contract may be performed despite the Force Majeure
Event. If the Force Majeure event continues for a period in excess of three (3)
months, either party will be at liberty to terminate the Contract without incurring
any liability whatever for any loss or damage arising therefrom.
21. Data protection
21.1 You agree that Elara may process any personal data you supply to it in connection
with the performance of this Agreement and any Contract as well the maintenance
of its relationship with you. Please note that Elara may use the services of a third
party data processor in connection with the supply of Products to you and processing
of payments. It may also provide your personal information to manufacturer where
necessary in connection with the performance of your Contract.
22. Variation of Prices / Agreement
22.1 The Agreement may be amended by Elara from time to time. Elara envisages that
it will normally post any proposed variations to this Agreement on this Website
thirty (30) days prior to the variation of this Agreement taking effect. Variations
to the Agreement will not take effect during this notice period. If you do not accept
the varied Agreement, you should not purchase any Products from Elara to which the
varied Agreement applies.
22.2 The prices and delivery charges for Products may be increased or decreased
without any notice whatever. However, the prices variation will not apply to any
Products for which we have already issued a Purchase Confirmation.
23.1 Please see our WEEE policy http://www.elara.ie/TandC.aspx#tab4
which addresses our policy in relation to the return of waste electrical and electronic
equipment and sets out your rights in this regard.
24.1 In this Agreement, the following capitalised terms and expressions have the
“Agreement” has the meaning given to it in clause 1.1
“CBS” has the meaning given to it in clause 17.1.
“Consumer” means a natural person who is acting for
purposes which are outside that person’s trade, business or profession.
“Contract” has the meaning given to it by clause 6.3.
“Customer Sales Centre” means a customer sales centre
operated by Elara through which you may submit orders by telephone for Products.
“Delivery Point” has the meaning given to it in clause
“Purchase Confirmation” has the meaning given to it
in clause 6.3.
“Elara” has the meaning given to it in clause 2.
“Intellectual Property” means any intellectual property
including, without limitation, any copyright works and related rights (including
copyright in computer software and databases), database rights, discoveries, concepts,
domain names, patents, trade secrets or other processes, technologies, know-how,
inventions, ideas, improvements, information, trade secrets, logos, designs, trademarks,
service marks, topography and semi-conductor chip rights, confidential information,
business names and all similar rights anywhere in the world existing now or in the
future (whether any of the foregoing is registered or unregistered and including
any application or right of application or right of renewal in relation to any of
“Products” means any goods and/or products listed on
this Website from time to time, purchased via the Customer Call Centre and/or supplied
to you by Elara including, without limitation, any CBS.
“RMA Number” means a return to manufacturer authorisation
number allocated to a Product by Elara in accordance with its returns policy
“Termination Events” has the meaning given to it in
“Website” has the meaning given to it in clause 1.1.
25.1 The masculine gender includes the feminine and neuter and the singular number
include the plural and vice versa and words importing persons include firms or companies.
The section headings to the clauses in this Agreement are inserted for convenience
of reference only and are not a part of, and do not or affect the construction or
interpretation of, this Agreement.
25.2 You may not assign this Agreement and any Contract formed under it, in whole
or in part, without Elara’s prior written consent, which consent will not
be unreasonably withheld.
25.3 The exercise by Elara of any of its rights under this Agreement is without
prejudice to any of its other rights and remedies. The provisions of this Agreement
may only be waived by either party in writing by express reference to this sub-clause.
No delay, neglect or forbearance on the part of either party in enforcing any provision
of this Agreement is a waiver, or in any way prejudices any right of a party under
this Agreement. A waiver by a party of any breach of any of the provisions of this
Agreement does not constitute a general waiver of such provision or of any subsequent
act contrary to it.
25.4 The contents of any documents referred to in this Agreement form an integral
part of this Agreement and have as full effect as if they were incorporated in the
body of this Agreement. If any conflict or inconsistency arises between the provisions
of this Agreement and any documents referred to in it, the provisions of this Agreement
take precedence except if the document expressly provides otherwise.
25.5 Each Contract represents the entire understanding of the parties concerning
its subject matter and, except as expressly provided in this Agreement, overrides
and supersedes all prior and contemporaneous promises, representations, understandings,
arrangements, and agreements concerning the same (whether written, oral or implied)
which are hereby revoked by mutual consent of the parties. This sub-clause does
not exclude any liability for fraud, misrepresentations and/or fraudulent misrepresentations.
25.6 If any provisions of this Agreement are held to be unenforceable, illegal or
void in whole or in part by a court of competent jurisdiction or a competent authority,
the remaining portions of the Agreement will remain in full force and effect to
the fullest extent permitted by applicable law.
25.7 Elara may assign, novate and/or transfer its rights and obligations (or any
part of them) under this Agreement and any Contract to (i) any company within the
group of companies to which Elara belongs from time to time and/or (ii) any third
party purchaser of same and/or Elara and/or of their assets, (or any part or parts
thereof) provided it has no detrimental effect to you. You agree to do all reasonably
things necessary to affirm any such acts, at the reasonable cost of Elara.
25.8 This Agreement and any Contract formed under it are binding on and inure to
the benefit of you and Elara and, as the case may be, their heirs, estates, successors
and permitted assigns.
25.9 This Agreement and any matter or dispute concerning or arising out of it or
any Contract is exclusively governed by Irish law and is subject to the exclusive
jurisdiction of the courts of Ireland. This clause will not prevent Elara from making
an application for injunctive relief or enforcement proceedings in any jurisdiction.
These terms and conditions are effective from 11 January 2006 until further notice.
1. Definitions: the terms herein regulate the customer’s use of items and services provided by Extreme Computers
Ltd T/A Elara Online, hereafter referred to as Elara, we, our and us. The Customer is you, the person, persons or
company purchasing products and/or services from Elara. Elara is the Product Vendor and/or Service Provider as
identified on all correspondence, including invoices detailing products and/or services queried, quoted, ordered,
purchased and delivered and inclusive of any other correspondence arising. The site refers to Elara’s website,
www.elara.ie, any other address or subsequent websites maintained by Elara. Elara computer branded systems refer
to custom build PCs assembled, tested and sold by Elara. Third party products are those that Elara resells to you the
customer, and are not Elara branded. Software covers computer operating systems, middleware and/or applications.
2. Pricing and specifications of products: : All prices on our website are stated both inclusive and exclusive of VAT. All prices exclude freight and any
other charges that may apply unless other wise stated. Our prices fluctuate constantly and Elara reserves the right to
change prices in accordance with price changes from our suppliers, market conditions, or any other external factor.
Should there be a pricing error on the website, in any correspondence from Elara, or by any other communicative
method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price. All quoted or listed prices are based on the cost to Elara of supplying the Products to the Customer. While Elara tries to ensure that all prices are accurate, errors may occur. If, prior to delivery of the Products, Elara discovers an error in the price of the Products ordered, or the price changes as a result of circumstances beyond Elara’s control, Elara may change the Product’s price and such changes shall apply to any purchase order placed with Elara.
2.0.1 Catalogues, price lists and other advertising literature or material as used by the Company are intended only as an indication as to the price and range of the Products offered and no prices, descriptions or other particulars contained therein shall be binding on Elara.
2.1 Removed (08/09/2006)
2.2 Elara will not be responsible for any loss or damage resulting from curtailment or cessation of supply of Products.
2.3 Elara will use its reasonable endeavours to advise the Customer of any such impending variation as soon as it receives any such notice thereof from the manufacturer.
2.4 Unless otherwise agreed, the Products are supplied in accordance with the manufacturer’s standard specifications as these may be improved, substituted or modified.
2.5 Elara reserves the right to increase its quoted or listed prices, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications (i.e. Elara branded systems) and in no circumstances will the Company consider cancellation of such orders or the return of such orders unless the item is returned for warranty repair.
Should an order be unavailable, Elara Online will inform you and refund you any monies paid within 30 days.
Equivalent goods may be furnished if the original order is not available, if you decides to withdraw from the contract then no cost of returning the equivalent goods will be deducted by Elara Online.
3. Quotations: All of our quotations unless otherwise stated are valid on date of issue, unless there is an express
provision between the parties for a different period to apply. This includes third party products. Elara reserves the
right to withdraw any quotation. We reserve the right to correct any errors made in the preparation of a quotation
and reissue the quotation if necessary, which will be valid for a period of 1 day starting on the day of reissue.
4. Ordering/Cancellation: Orders may be made through the website, by email, in writing, by fax or by phone, and are considered confirmed by means of Order Confirmation, or by verbal agreement. Amendments to orders and cancellations of orders must be received by email, or another form of written correspondence, but may be accepted by another method, subject to the agreement of Elara. Customers cancellation of orders must and can only be made within 7 days of an order receipt of product or by verbal agreement, there is no charge for cancellations for consumers in this case. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €37 or 10% of item to be cancelled or returned whichever is higher, this only applies to business customers. Details of all orders made will be stored on our database.
5. Payment: All orders must be prepaid before supply, or performance of service. Only companies and public bodies are entitled to apply for a credit account, and if and/or when this is approved, 30 days credit from invoice date may be applied to transactions. Elara reserves the right to investigate all information given to us by you in respect of credit and trade account applications. This may include contacting any or all of your references supplied. Failure of part or full payment of the current order, or indeed any previous order by the parties concerned, may result in Elara refusing to process the order concerned, or any future orders. Goods remain the property of Elara until payment in full has been made. Should the goods be resold or used as components in any system manufactured and subsequently sold, the proceeds of sale remain the property of Elara, and must be held by you for Elara, in order to settle unpaid orders. Elara retains the right to request certain methods of payment only. Attempts to proffer payment that are found to be fraudulent or in any way unlawful will be reported to the relevant authorities. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €37 or 10% of item to be cancelled or returned whichever is higher, this only applies to business customers.
6. Delivery: Delivery will only take place on orders that have satisfied the criteria in section 5 above. The delivery
option chosen, gives the time of delivery between our warehouse and the customer. Estimated delivery dates and
times are estimates, and Elara accepts no responsibility for delivery delays. The delivery times do not include time
between the placing of order, ordering stock, picking out, assembling, and building systems. Next shipment dates
listed on websites are guidelines only and are subject to change without notice. The place of delivery is that which is
specified on the web order form, by verbal agreement over the phone, in person, or by any other form of written or
verbal communication. Refusal of delivery without Elara’s prior consent will result in you being liable for all costs, or
losses resulting from that refusal, and if applicable, your continuing refusal to accept delivery. Part delivery of an
order may be made subject to the agreement of both parties, and the payment by the customer of any extra freight
charges incurred in the process. Risk of loss of the goods passes to you upon delivery.
7. Warranty: All of Elara’s custom built computer systems come with a 1 year Collect and Return warranty, [with an
optional 3 year warranty available for purchase]. Should the system be defective within this period Elara will repair or
replace the product within a reasonable time. The customer must offer Elara all information, courtesy and
accommodation needed during this time. The warranty only applies to Elara’s custom built computer systems and
does not apply to 3rd party products, fitness for any particular purpose, damage caused by yourself, another party or
any external force, modifications, repair, incorrect installation or indeed any other action by yourself or another party
that renders an alteration or a damage of any kind to the system. Once any attempt is made to investigate the
internal components of any part of the hardware, this results in the warranty becoming void. Elara may alter this
warranty period and terms, but this will not affect products purchased prior to the change.
In respect of components installed into the computer system by the customer, these will be covered by a manufacturer’s warranty which accompanies the goods themselves. These 3rd party warranties are completely independent from Elara, and Elara has no responsibility for their inclusion, exclusion, or indeed any other issues arising from these warranties, or lack thereof, should the case be.
Systems returned to
Elara that are either outside of their warranty period, and/or are damaged due to actions that are outside the
conditions set down in the warranty may be repaired by technicians at Elara, but only subject to express approval
and will be charged at Elara’s labour charges, and the customer will be liable for any other expenses arising during
the reasonable repair, storage and transportation of the system(s).
8. Returns: Dead on arrival must be reported to Elara in writing within 7 days of receipt. damaged in transit products must be reported to Elara in writing within 48 hours of receipt. Customers may return goods within 7 working days of purchase subject to the goods being unused and unopened (Opened Software cannot be returned). After the passing of these 7 days, the customer is deemed to have accepted the product(s). This does not affect your statutory rights. There is no charge for returns done within the 7 working days for end-users. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €37 or 10% of item to be cancelled or returned whichever is higher, this only applies to business customers. When seeking to return all or part of an order, the customer must fill out in detail, and in good faith, the returns form, return it to Elara, and once a valid RMA number is issued, then the customer can return the item. With regard to custom built computer systems, as stated in section 7 above the warranty provided is a 1 year return to base warranty, and once a RMA number is obtained, the system must be returned to Elara at the customer’s own arrangement and expense. When the system is returning to the customer, Elara will arrange the delivery and pay the freight costs incurred. Goods that are mistakenly returned as faulty will incur a €20 fee and any additional charges such as freight will be added to this fee. Goods returned without a valid RMA number will be, goods will be left in our warehouse for collection and subsequently disposed of after 30 days if not collected. Elara claims no responsibility for returned goods without a valid RMA number. Elara endeavours to investigate all returns within a reasonable time but will not be held responsible for delays such as, but not limited to, those outlined in section 13 below. While we will endeavour to accommodate all returns, this may not be possible, subject to constraints, such as, but not limited to time constraints, imposed by suppliers, manufacturers, or any other third party. We will not be held responsible for returns that we can not process, but we will always endeavour to accommodate returns where possible
Important information on TFT Displays :
LCD displays are made up of a set number of pixels and each pixel is made from 3 subpixels; one Red, one Blue and
one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very
complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures
cannot be fixed or repaired and can happen at any stage in the LCD’s life.
To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers
to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced,
within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2
**Please check the accepted tolerances on manufacturer sites before returning TFT's due to dead pixels as accepted
tolerances will not be regarded as faulty.
9. Services: Services will be provided by Elara, or a nominated Service Provider.
10. Customer Obligations: The customer is responsible for all telephone and postal charges contacting Elara, and
your own choice of Product and its suitability for purpose. [All products are fit for purposes described, but it is the
customer’s obligation to ensure compatibility between items]. Reasonable courtesy, cooperation, and information
must be provided to Elara at all times, and failure to do so may result in Elara’s refusal to take and/or complete an
order, inquiry or quote. In respect of section 5 above, you the customer warrant that all information supplied by you
to us in respect of credit applications is correct and complete, and any charges incurred by you will be honoured by
your credit card company.
11. Software: Software not owned by Elara is supplied subject to the licence and warranty of the Software licensor.
With all of Elara’s products supplied is the software licence required where necessary. If you, the customer, decide
not to comply with the operating system licence, if any, then the entire product must be returned to Elara.
12. Termination: The agreement for sale or supply may be terminated by Elara if the customer fails to pay on time,
breaches the agreement, or suspects the customer has breached export controls, which are governed by EU and US
export control laws, as well as Irish legislation. Either party to the agreement may terminate the aforementioned
agreement if either party has committed a material or indeed persistent breach of the agreement, or the other
becomes insolvent, ceases trading, or is unable to pay arising debts.
13. Force Majeure: In the event of circumstances beyond Elara’s control, we are not liable for delays in performance
and completion. Elara will exercise a time extension for performance in the following situations: strikes, fire, war,
acts of terror, shortages in stock, exchange fluctuations, currency shortages, riots, violent disorder, shortage in
transportation, governmental or regulatory action, natural disasters, or shortages or delays in deliveries from
suppliers or manufacturers or any other event that causes the same result. Either party can terminate the agreement
for sale without compensation after two months or any time thereafter.
14. Disputes: Disputes arising between Elara and the customer shall be sought to be solved amicably and should it
fail to be solved in this manner, each of the parties can take the case to the relevant court of law.
15. Alterations: Elara reserves the right to change the terms and conditions listed herein, as a result of changes in
legislation, or other extenuating factors occurring.
16. Jurisdiction: Irish legislation and the jurisdiction of the Irish courts apply to this agreement.
17. Agreement: By ordering from Elara, you are deemed to have accepted the terms and conditions herein. If any
part of this agreement is found to be invalid or unenforceable by a court, such a provision is entirely severable, and
the rest of the document remains unaffected.