Show/Hide Cart
Items : 0   |   Total : 0.00

(Enter Product Code, Manufacturer, Category or Description)
Elara Offices will be closed on 27/10/2014 for the October Bank Holiday.
Delivery

** Please note there is a 1 - 2 Day lead time on all products as elara buys stock to fulfill orders on the fly.
** Please note that orders must be placed and paid for by 3 pm, otherwise they will be processed the next day.
** Please note that orders are delivered only on working days i.e no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays.

If an order is placed before 3 pm Monday and item is available, the order should be ready for collection(Please wait for collection email) on Tuesday(95% Avg) or latest Wednesday(5% Avg)
If standard delivery(€7.90) is selected you should receive your product on Wednesday(93% Avg) or Thursday(7% Avg).

** Please note that orders are delivered only on working days i.e no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays. Lead time below accurate when ordered before 3 pm on a working day.

Desc Limits Statistics Lead time from order payment before 3pm Price
Recommended Delivery Options      
1 - 2 Day Collection Collect from Parkwest, Dublin 12 95% Next Day (1 - 2 Days) i.e (1 - 2) Days to acquire product, Collection Email & ID required to collect ** €0.01c (€0.01 Ex VAT)
2 - 3 Day Delivery Nationwide Under 25KG and > €60 93% within 2 Days (2 - 3 Days) i.e (1 - 2) Days to acquire product + (1) Day Delivery (RECOMMENDED) ** FREE
2 - 3 Day Delivery Nationwide Under 25KG and < €60 93% within 2 Days (2 - 3 Days) i.e (1 - 2) Days to acquire product + (1) Day Delivery €7.90 (€6.42 Ex VAT)
2 - 3 Day Delivery Nationwide Over 25KG 92% within 2 Days (2 - 3 Days) i.e (1 - 2) Days to acquire product + (1) Day Delivery €1.23 (€1 Ex VAT)


**Please note (1-2) Days to acquire product covers 95% of products however some products may take longer to acquire, please see product for details.

(Availibility 15 in 1-2 Days) means (1-2) Days to acquire product
(Availibility 23 in 2-6 Days) means (2-6) Days to acquire product

Please Click here for our WEEE take back information page



Who Delivers

In order for the couriers to successfully and promptly deliver an order, customers must be available to receive and sign for that order. Couriers will not leave a package unattended at a door, the driver must obtain a signature and printed name to complete the delivery. As a customer has selected to obtain there products from an online company, Elara Online expects the customer to be available at the delivery address to receive. Customers who are at work daily, or constantly on the road should select to deliver their goods to a place of work or maybe a neighbour of friend that is available to receive. The Couriers will not guarantee a window of delivery; they can delivery anytime during a business day. Delivery will usually take place the day after you receive a dispatch email from our warehouse, but in some cases it will be the second day after receipt of the email.

Customers requesting a delivery to a company should note the delivery will probably not be made directly to them, but will be signed for at goods in, post room or reception area.

Should a customer not be at home after the first attempt to deliver, couriers will leave a calling card with contact information. Using the information on the calling card, the customer should get in contact with the courier to make arrangements to attempt a second delivery. If no contact is made within the seven day holding period the package will be returned to Elara Online for collection from our warehouse. Should a customer request a second dispatch they will be charged another delivery.

The couriers are supplied with a customer contact number; however, it is not their policy to call a customer before they attempt delivery. The number is supplied for the courier ’s convenience, and for them to use should they have a problem.

Where we deliver and how much it costs

Elara Online only deliver to Ireland. We will not deliver to any other countries at this point in time, mainly because the cost of delivery is too expensive and negates the advantage of ordering from us.

The Delivery costs below include VAT and are calculated from the time payment is processed. They are based on an order weighing less than 30kg. Orders over 30kg will be palletised due to health and safety reasons, and will be quoted by our logistics department before dispatch. Please note that due to the lack of accurate product weight information we are unable to notify a customer of a higher delivery charge at order placement. Should a customer suspect a higher delivery charge they can email our logistics department prior to order placement to verify. Email contacts can be found in the Help > New user info > Contacting us section.

** Please note that orders are delivered only on working days i.e no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays.

Delivery to Republic of Ireland (2 - 3 working days from payment): €7.38

Collections

A customer can select to collect there order from our facilities at Park West Industrial Estate. Notification of order readiness is conducted by email from our warehouse when the products become available. This availability can take 1-2 days depending on stock levels and payment processing. For more information on lead time and our operations please see the Order Processing information in the Help > New User Info > How we operate section.

Customers should not attempt collection until they have received the collection notification or the online status of the order is at ‘Awaiting Collection’.

Once a customer has been notified of collection readiness we request that the collection is made within 5 business days. After five days, if we have not received notification from the customer as to the reason for the delay in collecting, a daily storage charge of €1 will be added to the order. Elara Online must enforce this charge as we have very limited space to store customers’ orders and delays in pick up cause operational difficulties. Customers should email our logistics department to explain a delay in collection at which time we will waive a storage fee. Email contact for logistics can be found in the Help > New user info > Contacting us section.

Your order can be collected anytime between 10AM to 6PM, MONDAY TO FRIDAY (excluding bank holidays). Please remember to wait for your collection email.

WEEE Take Back Information

Please Click here for our WEEE take back information page

Maps to Elara


If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will send out a replacement for the item.

You can track the progress of an Irish nationwide delivery. Once you have received the dispatch confirmation email from our warehouse your order is in the hands of our nationwide courier. To track the deliveries progress:

1. Login to the Elara Online members section and click on Current Orders
2. You will see listed all orders we are currently processing and the different phase of processing each order is at.
3. An order that is out on delivery will say so under the status column.
4. Beside the status you will see the tracking number for your order
5. Click on the tracking number and you will be directed to the relevant page on the courier's website. Proof of delivery images will also appear on this courier page within a few days of signing a delivery.

You can also call DPD customer services at 0906420500 (ensure you have your tracking number)

** If you are not able to acquire the information you are seeking through the above methods send an email with your order number and the nature of your query to logistics@elara.ie.