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Elara Offices will be closed on 18/04/2014 and 21/04/2014 for Easter.
Contact Us

**Please note we do not have a trade counter and do not take walk in sales.

Our GPS Co-ordinates are

Decimal Degrees (WGS84) - Latitude:53.330937 Longitude:-6.361803
Degrees, Minutes & Seconds - Latitude:N53 19 51 Longitude:W6 21 42
GPS - Latitude:N 53 19.856 Longitude:W 6 21.708
UTM - 29N X:675676 Y:5912331

This should bring you to canal walk and we are No. 37

Sales Enquires

All enquires regarding presales product information and quote requests should be forwarded to our sales team. Please note the sales department do not provide technical support. Technical support queries should be directed to the relevant manufacturer.

Email: sales@elara.ie

Tel: +353 1 6251320 (option 1)

Office hours 10am to 6pm Mon to Friday

Customer Service and Client Care

All inquires for order status, shipping questions or account information updates can be found on our website; however, should you be unable to find the answer to your question you can email our customer services department. Please note the CS department do not answer product questions or give technical advice.

Email: customerservices@elara.ie

Tel: +353 1 6251320 Option 2

Office hours 10am to 4pm Mon to Friday

Accounting Department

All queries regarding accounts should be emailed with the relevant order number and account name to accounts@elara.ie

**Please note** Invoices are now available through our website. To find out how visit the help section of our site and go to Your Account > Print/Download Copy Invoice

Webmaster

All queries regarding our website or comments, please email our webmaster at cymak@elara.ie .

Returns

Returns requests should be submitted through our online returns tool located on the main menu on the left. All status updates and inquiries about returns procedures should be sent by email to the returns department. There is no telephone contact for returns issues.

Email: returns@elara.ie

Office hours 10am to 6pm Mon to Friday

If you’re planning a trip to our offices to make a collection, first make sure you have received a collection email from our warehouse, or your online order status shows Awaiting Collection. Then you can use the directions and maps below to plan your route.

On the Naas road, at the Longmile roundabout, take the turn for Nangor road (signposted Clondalkin), it’s between Woodies DIY and the Harris Hino Truck Centre.

  • Continue along the Nangor Road through two sets of traffic lights. At the third set take a right hand turn into Park West Industrial Estate.
  • Continue over the canal bridge, past Jackie Skellies, to the roundabout. Take the third exit onto Park West Road.
  • Continue on Park West Road for 400m. Take a right between Allied and Masterlink onto Kavanagh Avenue.
  • At the end of Kavanagh Avenue take a left onto Canal Walk.
  • Elara Online will be at the end of the zone – Unit 37.

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